Terms of Service
Terms of service for Fiery VPN.
1. The Service
Fiery VPN provides traffic tunneling through servers in specified countries. The service is sold as a subscription with a fixed duration (1, 6, or 12 months). A free 3-day trial period is available before payment so the user can verify compatibility with their device, ISP, and region. The service is provided electronically; access is activated automatically immediately after payment.
2. Prohibited
- • Distributing received configs to third parties.
- • Using for illegal activity (CSAM, phishing, DDoS, botnets, spam, drug sales, security threats).
- • Overloading servers (over 500 GB/month — plan revision).
Violation results in a ban without a refund.
3. Guarantees and refunds
- • Before paying, the user is given a free 3-day trial period during which they must verify that the service works on their devices and network.
- • If the user did not use the 3-day trial period and did not test the service before paying, refunds are not provided — except in cases where the inability to use the service arose due to a technical fault of the Service.
- • A refund within 24 hours of payment is possible only if the service failed to start due to our fault (after diagnosis by support).
- • After 24 hours, refunds are only granted in exceptional cases involving a technical fault of the Service.
- • Brief upstream provider outages, peculiarities of the user's local network, or blocks on the user's ISP side are not grounds for a refund.
- • A refund request must be submitted within 14 (fourteen) calendar days of the payment date.
- • The request is reviewed within up to 10 (ten) business days of receipt.
- • If approved, the refund is issued within 10 (ten) business days.
- • Refunds are made by the same method and to the same details (card, account, or e-wallet) used for the original payment.
4. Liability
The service is provided "as is". We aim for 99.9% uptime but cannot guarantee uninterrupted operation in force-majeure situations (attacks on our IPs, upstream provider changes, new blocks).
5. Changes
Terms may be updated. Material changes will be published in the bot and/or by email.
6. Jurisdiction
The service is operated by an individual. Seller details are provided on request to support and to the payment provider. Servers are located in the Netherlands, Germany, Finland, Sweden, and the USA. Applicable law is the law of the location of the servers.
Contact
contact@fiery.host · support chat in your account
Last updated: June 2026.